Purpose

I am committed to protecting your personal information and handling it responsibly, fairly and in accordance with UK data protection law.

This procedure explains how you can raise a concern or complaint about the way I collect, use, store or manage your personal information.

How to Make a Complaint

If you have concerns about how your personal information has been handled, please contact me in writing using the details below:

Email: kirstinehuntercounselling@outlook.com

Please provide as much information as possible about your concern so that I can investigate the matter fully.

What Will Happen Next

Upon receiving your complaint, I will:

1. Acknowledge receipt of your complaint as soon as reasonably possible and no later than 30 days after receiving it.
2. Review the information provided and investigate the matter.
3. Contact you if further information is required.
4. Provide a written response outlining the outcome of my investigation and any actions taken.

I aim to resolve complaints as promptly as possible.

Confidentiality

Any complaint received will be handled confidentially and only information necessary to investigate and respond to the complaint will be used.

If You Remain Dissatisfied

If you are not satisfied with my response, you have the right to raise your concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Further information about the ICO can be found at:

www.ico.org.uk

Review of This Procedure

This procedure will be reviewed periodically and updated where necessary to reflect changes in legal or professional requirements.

Last reviewed: June 2026